Smoothly executed maintenance process
Gatwick Airport London is one of the most visited airports in the UK. Until recently, it even was the busiest airport with only one runway for departures and arrivals. Even though Gatwick is 27 miles south of London, it has very good transportation facilities, which enable passengers to reach the center of London quickly and easily. It is Gatwick Airport’s ambition to compete and grow to become London’s airport of choice. Everyone who works at the airport has a role to play in these ambitions. So have the maintenance teams. That makes the urgency for a smoothly executed maintenance process even higher. For Gatwick an important reason to start the ADP project.
Newer and more modern solution
The implementation of the Ultimo EAM was not the main objective of Gatwick Airport. In fact, it was part of something greater, the Asset Data Platform, or ADP project. This project is a significant step forward for Gatwick. It enables the airport to initiate, plan, design, build, commission, handover, maintain and decommission assets. To make the ADP project successful, not only the EAM had to be replaced by a newer and more modern solution, the Document Management System (DMS) had to be replaced as well.
Improved performance and availability of assets
Reliable data is essential to support decision-making and improve performance. Our daily management of maintenance activities improves and becomes more effective when we are able to quickly interrogate historic data as well as gain access to real-time information. This provides us with valuable business tools such as real-time status reporting. By adopting Ultimo, we now have that quality asset data and the means to quickly interrogate, query, search and filter data. Ultimo helped us to align with our asset management policy. We can now ensure that our assets are created, managed, operated, maintained and replaced to give the best performance. Ultimo allows us to plan effectively and make the right decisions to maximize value.
The reason we chose Ultimo was for the fresh outlook the organization brought us. The software is a modern solution. It is configurable, intuitive and supports the industry’s best practice. The system gives Gatwick a stable technology platform to build on. Another reason to choose Ultimo was the quality of the Ultimo team. They gave us confidence in their abilities to deliver a solution that would meet all of our needs. Appointing a new supplier meant the route to implementation would force us to review our business processes and clean up our data prior to migration.
Ultimo is not only a vendor, so this meant that we had a close and excellent working relationship with the developer of the software. Overall, I would have no hesitation in recommending the Ultimo product and team. For us, this is not a one-off improvement. It is part of an ongoing, continuous improvement process, which reflects the Kaizen approach to business improvement that we have embedded in our ’Gatwick Culture.
Making maintenance more productive
The implementation of the Ultimo EAM brings the technicians a simple and readily accessible interface, it also gives them information right-on-the-spot. “We are happy to implement Ultimo Mobile. It is the areas managers’ target for this year to push the usage of Ultimo Mobile, because it is direct productivity for us. Especially on a large campus like Gatwick, if a technician needs a spare part, it is far more productive to look at his hand held to see if a spare part is available instead of driving to the stores to find out that it is not available. It is purely saving of production time.”
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