Protecting drinking water extraction
Drinking water company Dunea produces 76 million m3 of drinking water annually for 1.3 million customers in the western part of South Holland. Dunea welcome approximately 1 million recreational users to the dunes between Monster and Katwijk every year. Dunea manage this beautiful nature and protect drinking water extraction.
Natural filter for the water
The dunes act as a natural filter for the water. Additional river water is supplied from the Afgedamde Maas via a transport pipeline. There is a pumping station in Bergambacht for this purpose, which pre-purifies the river water and then pumps it through to the dune area. Two more pumping stations are located in the dune area. The main pipeline network is 4,330 kilometres long. Dunea also manages and protects the dune area between Katwijk and Monster. Over a million recreationists visit the dune area each year. The 17 municipalities in the area are the shareholders.
Easier and faster information that is instantly available
Dunea had been working with Ultimo in the past, but with the implementation of a new ERP system around 2015, the drinking water company decided to also accommodate the maintenance and management processes in the ERP system. That didn't turn out as hoped, according Ruud Smits, product owner at Dunea.
"The maintenance regime of a valve or pump, for example, depends on its location and function in the field. That determines when to do what. The ERP system could not handle that differentiation. In Ultimo, though, you can manage that just fine."
To open up the documents and images stored within Ultimo to the entire organization, a link was made to the Sharepoint platform. Every night, an automated process runs in the background for this purpose. "To that we add a second source, which is the Technical Drawings database.
Together that makes searching for information much easier and faster, and makes all the information instantly available." Ultimo data also feed automated KPI reports, making "hassles" with Excel files a thing of the past. "The data is always up to date and helps us manage better."
Working on the go
Dunea also works with the app Ultimo GO. They use Ultimo GO+ for locations in the dunes without an Internet connection. "Mobile working was new to Dunea so user acceptance was very important for that. From the beginning, we involved key users through user stories. What are the minimum requirements from the mechanics? We reviewed those and tested the mobile tools on them. We did a lot of sessions with the mechanics. This creates support. What also helps is that Ultimo is written from the perspective of technology and the user.
Significantly improving the hands-on tool time.
“That makes it easy to implement and work with; we were able to cover more than 80 percent of the user stories within the existing Ultimo applications. And Ultimo is so flexible that we could easily configure the remaining 20 percent without the need for custom solutions. Thanks to mobile working, we save a lot of time. All work orders are readily available, no paperwork needs to be handled in advance or afterwards, information retrieval is faster and communication is better. This has significantly improved the hands-on tool time.”
Downloads
-
Dunea download
Let’s connect
Get your questions answered. Schedule a personalized demo to see how Ultimo can add ease and value to your business. No strings attached.
Latest resources
How can you extend the life span of your assets, reduce maintenance costs and improve collaboration between departments? You can read how in this blog post, in which we show you step by step how you can get more insight into the assets you manage and maintain.
Strategic investment focus in the United States and Canada will meet customer demand and extend IFS’s existing Enterprise Asset Management (EAM) software leadership.
IFS Ultimo is thrilled to share the exciting news of Johan Made’s appointment as the new Chief Executive of IFS Ultimo. He will assume his role on 1 January 2024.
Where does your organization currently stand and how can it reach the next stage? After decades of experience in customer service, gathering feedback, and diving into research, IFS Ultimo has developed the EAM Maturity Model: a blueprint that identifies the current situation of asset management and showcases the pathway toward potential growth in their asset management level by making the most of Ultimo’s services.
We are proud to announce that IFS Ultimo has received the respected Solution Award for ‘Best Operator Driven Maintenance Solution’ at the RELIABILITY Conference in Seattle this week. Our powerful EAM solution enables more than 100k happy technicians and operators supporting 15 million assets worldwide to access and process relevant information on the spot, and ultimately work better together.
Meet Jeroen Kanis, the Partner Program Manager at IFS Ultimo.
IFS Ultimo has been making strides in expanding its partner ecosystem. Having recently appointed a new Global Channel Sales Director to further strengthen investment in this area.
Effective collaboration is a key component in further optimizing asset management strategy, reducing downtime and increasing safety in the workplace. Especially interdepartmental and cross-functional collaboration need to be of an equally high level in order to attain operational excellence. A centralized, single-source-of-truth platform like IFS Ultimo is critical in cultivating alignment towards shared goals and objectives, in order to meet all business goals.
IFS Ultimo is proud to feature MaxGrip at our Nexus Partner Summit in Madrid in September and at IFS Unleashed in October, where they will provide insights on the topic “Asset Performance Management meets EAM – the Value of Operational Data”.
At IFS Ultimo, partners are a cornerstone of how we deliver exceptional transformation programs. Their expertise and dedication are instrumental in empowering our joint customers to unlock the true potential of enterprise asset management (EAM).