Industry challenges
Utilities actively manage onsite and remote assets to improve reliability and operational efficiency through proactive maintenance, all while navigating the energy transition and workforce constraints. Three pressures appear across every network.
Remote or hard-to-reach assets
Servicing assets is easier when teams can see them, reach them, and work with reliable connectivity. Many utility assets are buried, elevated, remote, or spread across field locations where connectivity is limited.
A minor issue can escalate before anyone sees it coming. Ultimo gives operations and maintenance teams a clear overview of planned preventive maintenance and related work. AI-embedded suggestions help surface risk earlier, while mobile working supports field teams even in locations with limited connectivity.
Dunea uses the Ultimo GO+ mobile application to keep working in dune locations without an internet connection, helping teams capture asset data and complete work where the assets are.
Compliance with HSE regulations
Keeping health, safety, and environment under control across field and operational environments is difficult without clear oversight of risk. It also makes compliance harder to demonstrate.
Ultimo brings HSE work into the EAM environment. Work permits, Lockout/Tagout, and incident management run alongside maintenance work, so safety processes are part of daily execution and evidence is easier to retrieve when needed.
Financial optimization
Utilities operate in challenging conditions, with asset performance directly linked to service continuity. Controlling operating cost becomes difficult when asset lifespans are unclear, maintenance regimes are inconsistent, or performance data is hard to access.
Ultimo supports the move from reactive firefighting to proactive, data-driven maintenance. Shared asset data helps teams make better decisions about reliability, cost, risk, and capital planning.
Intelligent Asset Management for utilities
Ultimo helps utilities monitor, maintain, and improve network, treatment, facility, and field assets from one cloud-based EAM solution. It gives teams the asset visibility and workflow control they need to improve reliability, performance, and cost control across the enterprise.
Flexible and out of the box
Your teams can access Ultimo from desktop and mobile devices and start from utilities best-practice templates instead of a blank canvas. Decades of Ultimo’s operational experience are built into templated solutions, helping teams move faster while still tailoring the system to how the network works.
When Dunea implemented Ultimo, more than 80% of its user stories were covered within the existing applications. The remaining scope was tailored without custom development.
Effectively monitor performance
Ultimo connects asset data with AI and IoT capabilities for failure analysis, condition monitoring, and risk-based maintenance.
Power BI integration brings cross-departmental dashboards into one shared view. Operations, maintenance, and finance teams can work from the same asset data and make more informed decisions faster.
The fastest path to operational value
Ultimo customers can move from decision to go-live in as little as three months. The Configuration Tool lets your own people tailor workflows, fields, and dashboards to how the network runs, without in-house developers or a large consulting program.
That means enterprise operational breadth without enterprise implementation timelines.
Outcomes utilities teams reach with Ultimo
Outcomes vary by customer, scope, and maturity, but Ultimo customers have achieved measurable results including:
More than 80% of user stories covered out of the box at Dunea, with the remaining scope tailored through the Configuration Tool rather than custom development.
Differentiated maintenance regimes by asset location and function at Dunea, across a 4,330 km pipeline network and three pumping stations that its previous ERP system could not support.
Near real-time asset data in the field at Dunea through Ultimo GO and GO+ mobile working, with paperwork removed from the work order process.
Significant leap forward in data management and operational capabilities at Renewi UK.
99.98% average cloud availability for customers on Microsoft Azure.
AI embedded in the work, not bolted on
Most AI tools understand language. Maintenance teams need AI that understands operational context: asset hierarchies, maintenance workflows, safety protocols, work history, and compliance requirements.
Ultimo embeds AI directly into the maintenance workflow, helping planners, reliability engineers, and technicians complete everyday tasks faster, more consistently, and with clearer context. AI can support work preparation, suggest failure causes from maintenance history, and draft instructions for review. The governance model is clear: AI suggests, people review and confirm.
Digital workers in the Ultimo AI platform extend that support for more advanced maintenance planning. Ultimo’s Maintenance Planner digital worker consolidates maintenance data and shift information into a proactive morning briefing, researches asset history, and drafts instructions before the shift starts.
For utilities managing dispersed sites, high asset density, and workforce constraints, this kind of controlled AI support helps teams scale expertise while keeping people responsible for operational decisions.
Turn challenges into opportunities
Grid modernization, distributed energy resources, cybersecurity pressure, workforce constraints, and rising customer expectations all place utilities under pressure.
Ultimo helps utilities improve efficiency, increase reliability, and control cost with a focused EAM solution that is practical to deploy, easy to adapt, and built around the way field, maintenance, operations, and safety teams work.
Customer stories:
Ultimo in action
Dunea
Dunea chose Ultimo as the best alternative for its maintenance management thanks to its flexibility and innovative solutions.
Explore more of Ultimo
Frequently Asked Questions
-
EAM for utilities is enterprise asset management designed for networked, asset-intensive infrastructure such as water, electricity, gas, and district heating.
It supports the inspection, maintenance, and compliance of dispersed assets including pipelines, substations, meters, and pumping stations. Typical capabilities include location-aware work orders, regulatory reporting, reliability analysis, and integration with systems such as SCADA, GIS, and IoT data sources.
For utilities, the value of EAM is not just better maintenance control. It is stronger asset visibility, more consistent field execution, and better support for reliability and compliance across complex networks. -
In utilities, predictive and proactive maintenance programs can reduce maintenance cost, lower emergency work, and improve asset availability.
ROI depends on factors such as data quality, sensor coverage, workflow maturity, and how well condition insights translate into planned work. Programs that connect condition signals directly to work orders, spare parts planning, and field execution typically deliver faster value than analytics efforts that remain isolated from day-to-day operations.
For leadership teams, the real measure is not the algorithm alone. It is whether the program reduces disruption, improves planning, and strengthens control over asset risk. -
EAM for utilities can support a broad range of distributed infrastructure, including transmission and distribution assets, substations, transformers, switchgear, meters, pumps, valves, treatment plants, pipelines, reservoirs, and control systems.
It can also cover fleet, buildings, safety equipment, and other support assets used in field and operational environments. That broader view helps utilities manage reliability, maintenance, and compliance more consistently across the full asset base
Let’s connect
See how Ultimo helps utilities protect reliability, support compliance, and control maintenance performance across complex networks.
