Digitizing their maintenance management
With production facilities and sites in seven countries, over 1300 employees and an extensive network of global sales partners, TEEKANNE is a market leader in the tea industry. In their production, TEEKANNE uses the latest processes and technologies. The company introduced Ultimo Enterprise Asset Management to digitize their maintenance management.
Mobile and accessible everywhere
"Paperless production is part of TEEKANNE's business strategy. Ultimo makes our maintenance management mobile and accessible everywhere. So, the EAM system is essential for the implementation of a digital and paperless production administration," explains Malte Poschman, who is responsible for the introduction and use of the EAM system. The system was initially installed on the company's servers and linked to an SAP interface for stock management. This replaced their own Excel-based solution that no longer met the increasingly high requirements.
Working in the Ultimo Cloud
At the end of 2021, they updated their system and switched to the Azure cloud. Since then, TEEKANNE has been using the latest version of Ultimo Enterprise Asset Management in the cloud, which makes data and documents accessible anywhere and at any time. Malte Poschmann: "With Ultimo, our employees now work on their tablets directly near the machines and have access to maintenance tasks and documents anywhere and at any time. The intuitive software simplifies the execution and registration of work. At the same time, Ultimo provides us with a valuable overview of the performance of our equipment and the required maintenance.
It was very important for TEEKANNE that maintenance tasks and repairs could be documented in a way that was audit-proof in order to meet the high requirements for IFS certification. As an audit-proof system, Ultimo helps by registering all executed work activities in a way that is traceable. Mobile access directly at the machine makes it possible to perform the procedure according to checklists and processes. It also provides reliable registration of all activities, including operational hours and downtime.
TEEKANNE also analyses the data collected with Ultimo to optimize the maintenance intervals and to use the acquired knowledge to increase the availability of the production equipment. Scheduled maintenance tasks make sure that system components that are important for safety, such as emergency stop switches, are checked regularly. This increases safety in the workplace and helps with the registration of how the applicable regulations have been met. The inspection of company assets is also mapped using Ultimo.
Quick response and good support
In preparation for the introduction of the EAM solution, TEEKANNE researched the suitability of different solutions on the basis of a requirement management plan. The deciding factors for choosing Ultimo were the usability and the recommendation from an existing Ultimo customer in the Netherlands. During a visit, they showed TEEKANNE the solution and answered important questions, especially regarding the use in the food industry. "The quick response and good support were what convinced us, together with the Ultimo's value for money," explains Malte Poschmann.
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