Optimized asset management at Personalshop

• Personalshop relies on Ultimo for the centralized management and efficient maintenance of its highly automated intralogistics.

• Ultimo EAM (Enterprise Asset Management) software enables the mail-order company to optimize its asset and spare parts management.

• With the 3-month implementation, Personalshop benefits from increased operational efficiency and improved planning accuracy.

Personalshop's logistics center in Polling is a state-of-the-art facility, featuring a fully automated high-bay warehouse with 10,500 storage locations, approximately 1,200 belt and roller conveyors, a shuttle block warehouse with 100 transport robots, as well as storage and retrieval machines, packaging machines, and return stations. The center is designed to handle over 60,000 items per day and ship them throughout the DACH region.

"The scale and complexity of our logistics facility in Polling require precise and reliable management of the resources to ensure smooth operations," explains Hannes Egger, Head of Logistics at Personalshop. "We also need to ensure that all critical components are always available in our spare parts warehouse, which holds over 7,000 active SKUs (Stock Keeping Units), and that maintenance tasks can be systematically planned and executed."

Key criterion: easy to learn and use

When selecting the appropriate software, Personalshop prioritized ease of use alongside functionality. "We wanted to ensure that our technical team adopts and fully utilizes the software. Only then can we truly leverage the benefits of an EAM system," says Emre Yalcin, Head of Maintenance and Repair.

The Austrian team selected the ready-to-use Premium edition of the software, which requires no configuration. And, after an efficient three-month implementation phase, Personalshop was able to handle a variety of tasks with Ultimo, including managing the asset structure, planning maintenance and repair work, and analyzing disruptions.

Value-added data analytics, mobile working and e-learning included

The software enables the technical team to create and manage maintenance schedules, efficiently handle work orders and reliably manage spare parts. With Ultimo, Personalshop can ensure that maintenance tasks are proactively planned and carried out, reducing the likelihood of failures and extending the lifespan of the equipment. Additionally, Ultimo offers comprehensive reporting and analysis tools that allow monitoring of maintenance activities and utilizing performance metrics for informed decision-making.

With integrated mobile applications, the technical team can access important information from any location, ensuring flexible and responsive maintenance. Personalshop opted for a ‘train the trainer’ approach, where two technicians utilized the e-learning resources then trained the rest of the team.

"Since the introduction of Ultimo, everything has been running smoothly in our logistics center. We are very satisfied with the support and our team is fully committed," summarizes Hannes Egger, Head of Logistics. "The added value we particularly appreciate is the increased planning reliability that Ultimo provides. This gives us the confidence that our logistics processes will continue to run efficiently and smoothly in the future - a prerequisite for high customer satisfaction, which is our top priority."

About Personalshop

For over 30 years, Personalshop has been offering its customers national and international top brands as well as its own products at the best prices. Customers can find out about the exclusive offers through various channels - from sales catalogs to online shopping and Personalshop stores. With 3 million loyal customers in the DACH region, over 400 employees and an annual turnover of around 300 million euros, Personalshop is one of Austria's most successful mail-order companies. For more information about Personalshop, visit www.personalshop.net.