Customers’ Choice Gartner® Peer Insights

Why reviews matter

Customer feedback is the lifeblood of our mission to deliver unmatched value. The voice of the customer drives us to improve, innovate, and stay true to our promise of excellence. 

Our strategic ambition is to revolutionize the customer experience of EAM by delivering superior value through the industry’s more user-friendly and impactful technology. With an Overall Rating of 4.7 out of 5 and a 90 percent Willingness to Recommend (based on 77 reviews as of 31 October 2024), IFS meets or exceeds both the market average Overall Rating and the market average User Interest and Adoption 

This marks the first time IFS has been recognized as a Gartner Peer Insights Customers’ Choice for EAM since it acquired Ultimo in 2022.  

The Gartner Peer Insights Customers’ Choice recognizes vendors in this market based on reviews from verified end-user professionals. The Customers’ Choice distinction takes into account both the number of reviews and the overall user ratings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate. 

According to Gartner, “The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.” 
 
Furthermore, “Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Rating and the market average User Interest and Adoption.” 

What IFS Ultimo customers had to say

We believe customers appreciate the fast time-to-value, deep technical expertise and true EAM (versus CMMS) of the Ultimo offering. But don’t just take my word for it. Here are some of the comments we had from customers via Gartner Peer Insights:  

• “Top of the bill futureproof EAM software.” - Group Maintenance Manager, Manufacturing Consumer Goods, IFS Ultimo review in Enterprise Asset Management Software  

• “Intuitive in its operation and menu selection with great support from the Ultimo team to help configure the application to meet our requirements."” – Engineering Manager, Engineering, IFS Ultimo review in Enterprise Asset Management Software  

• “The vendor staff are very responsive, accommodating, output focused, knowledgeable, experienced, approachable, accessible.” – Senior Asset Manager, Transportation, IFS Ultimo review in Enterprise Asset Management Software   

• “A great solution for your day-to-day work on Asset Management.” Engineer, Manufacturing Consumer Goods, IFS Ultimo review in Enterprise Asset Management Software   

Access the full Gartner Customers’ Choice Report HERE. 

Going from strength-to-strength

There has been a lot of positive change at Ultimo since 2022. Our products and solutions have continued to evolve. In October, we announced new artificial intelligence (AI) integrations for example.  

This recognition comes after  IFS Ultimo being recognized as “a LEADER” in the 2024 Verdantix Green Quadrant®: Enterprise Asset Management (EAM) Software report. Here, Ultimo is acknowledged for strong capabilities in business intelligence, robust integrations, its slick user interface and flexible pricing. This marks the second consecutive Verdantix report where Ultimo has achieved Leader status; a consistent standing since 2022.  

Independent findings such as these analyst awards are an important indicator of Ultimo’s success and serve as a useful industry barometer. As an agile and energetic organization with strong values at heart, we are leading the market with proven products to leapfrog current approaches and drive the digital transformation of our customer organizations. And we are thrilled that our customers recognize our obsession to create superior value for them. 

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Gartner, Voice of the Customer for Enterprise Asset Management Software, Peer Contributors, 24 December 2024 

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. 

The Gartner document is available upon request from IFS.